Q: Do you travel outside of Lincoln, NE?
A: Yes! We will travel as far as 3.5 hours in any direction. Mileage rates apply.

 

Q: Can you guarantee the character I want is available?

A: No, we cannot. For this reason, you'll notice that we ask for your first and second choice of character on our booking page. We recommend beginning the booking process at least a month in advance to have the best chances of booking the princess you are hoping for. 

 

Q: Can I book an event less than a month away?

A: Yes, you can book at any time- but know that we cannot guarantee availability.

 

Q: Do you do events other than birthday parties?

A: All. The. Time. We love visiting libraries, school classrooms, Halloween events, work parties, and more! Email amelia@wandswhimsy.com to talk pricing. 

 

Q: What if I need to cancel the event?

A: Please refer to our cancellation policies below.

 

Q: Can I alter your packages? 

A: The price and time limit of our birthday party packages are non negotiable, though we are happy to make activity accommodations based on party size, age of party guests, and where the event is taking place. 

 

Q: Your birthday party packages say MAX 30 or 40 minutes. Am I guaranteed 30-40 minutes of entertainment?

A: Good question! Max times are simply that- a maximum amount of time that our characters will spend at your event, not a guaranteed amount of time. You are, however, guaranteed the activities listed for each package*, but the time of the event is entirely based upon how many children are in attendance and how engaged they are in the event itself. 

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*Performer Safety: Please know that if our performers feel they are in danger at any time, they are instructed to leave immediately, whether or not they have completed all activities in the party package. You will not receive a refund.

 

Q: My child is shy, but would love to meet a princess. Can I still book a package?

A: Absolutely! All Wands and Whimsy performers have gone through training geared towards children who may be timid, scared, or nervous. We celebrate all children and would be thrilled to meet your little one! (ps- We find that if your shy little one invites a friend who is more outgoing, your little one will open up faster to our characters.)

 

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Confirmation: Your event is not confirmed until you book through our website, discuss details via email, and pay the invoice that is emailed to you. The actor(s) specified will be held for up to three (3) business days after the invoice has been sent.  Upon payment, you will receive a confirmation email. Please be sure to follow up on all emails so that we get you on our calendar as soon as possible.

 

Payment: Once your confirmation email including invoice has been sent, please send a check to the included address or pay via PayPal BEFORE your event. All payment is due on the day of your event. If payment hasn’t been received, there will be a late charge. 

 

Cancellation: We understand-things happen! We are generally happy to work with you to reschedule, with at least 7 days notice (though we cannot guarantee availability of the performers you had selected). Simply reach out to Amelia via email. If you cancel your event 7 or more days in advance, you may receive a full refund minus a 3.5% administration fee (to cover payment processing). 

Rescheduling: If you’d prefer to reschedule your event instead of canceling, let us know at least 7 days in advance! We’ll do our best to find a new date that works for you. Rescheduling requests that are sent within 7 days of your event are possible with a rescheduling fee of $50 to cover cost of our staff's preparation for your cancelled event. 

 

Weather Cancellation: If you choose to cancel an event due to weather, you may receive a 100% credit toward another event. If our actor is unable to get to the event because of weather, you may reschedule the event at no cost or receive a full refund.

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